6 months ago
Before I review my meal, let me begin with a former experience that my wife and I had at Reel Seafood.
A little over a year ago, some friends of our raved about your restaurant and so we joined them for dinner on a Saturday night at your establishment. The issues began after we ordered our appetizers and main courses.
Over the next hour and a half all we received were glasses of water and multiple excuses from various servers as to the status of our orders. Everything from the manager is cooking dinner tonight and can't come to see you(after we finally asked to speak with a manager after 1.5 hours) to the order will be right out (and then 15 minutes later to be told that the order was never even put in). Our initial server who took our order never came back to our table and we had to keep stopping various servers to ask for assistance.
We asked for bread at the very least and were told that they didn't offer bread. Finally at close to an hour and fifteen minutes they brought me a bowl of clam chowder. While it was quite tasty, it was definitely not worth the inordinate amount of time we waited for the menu item.
At an hour and a half, no additional food had been delivered, no manager had stopped by, no drinks offered and lastly, we were told that our food was still not close to being brought out. At this point, our friends and my wife and I left your restaurant and went across the street to Pure Taqueria. And in less than an hour and a half had a very good dinner, drinks and live music to add to our dining experience.
The couple that had invited us to join them at your restaurant kept apologizing and explaining that they had never had an experience like this before at your establishment. However, we were so disappointed by your staff and the experience that we swore that we would never try Reel Seafood again...
Now, we come to the present. Our best friends, my wife and I ate at Reel Seafood on Saturday night, 8/11/19. What brought us back to try you again was the Atlanta Dining Out Passbook. And we are so glad that we decided to try you again, last nights experience was a complete 180 degree turn around from last years dinner.
Our server, Kinsey, was very attentive to our needs and never once did we have to ask for a water refill or anything else for that matter.
I had the Char-grilled Marinated Flank Steak Dinner and every item on my plate was prepared perfectly, very flavorful and plated very nicely. In addition, my steak was very juicy, and a nice sized portion.
My wife ordered the Pan Fried Trout, and our friends ordered the Pan Seared Scallops and the Seared Tuna - Everyone of us thoroughly enjoyed our dinners and the overall dining experience.
You have won us over as future customers and we will definitely be returning to Reel Seafood.
Mike and Natalie Raven...